Privacy Policy

This policy explains how Popworld Centre ("we", "us") collects, uses, shares, and protects your personal data when you use the AirSwap app and website. By using AirSwap you agree to this policy.

Information we collect

Account & contact details: your phone number, the mobile numbers you verify, your name, and your email address if you choose to add one.

Identity verification (KYC): for higher verification tiers we collect your legal name and government-issued identity document images. These are used only to verify your identity and meet our legal obligations.

Transaction data: your wallet balance, ledger entries, trades, listings, and the Mobile Money numbers used for funding and withdrawals. We do not store full card details — card payments, where offered, are handled by our payment processor.

Device & technical data: a push-notification token (if you enable notifications), app version, and basic diagnostic/error logs used to keep the service working and secure.

We do not collect your contacts, photos (other than identity documents you submit), precise location, or browsing history outside our service.

How we use your data

We use your data to: create and operate your account; process and settle trades; hold funds in escrow; send one-time codes and transaction notifications; prevent fraud and money laundering; meet legal, tax, and regulatory obligations; and provide customer support. We do not sell your personal data, and we do not use it for third-party advertising.

Who we share it with

We share the minimum data needed with trusted service providers who act on our behalf: an SMS provider (to deliver one-time codes and alerts — receives your phone number and message), a payment processor (to move Mobile Money or card funds — receives transaction details), and infrastructure/hosting providers. We may also disclose data to mobile network operators, regulators, or law-enforcement where required by law or to investigate fraud. We require these providers to protect your data and use it only for the service they provide to us.

How long we keep it

We keep your data for as long as your account is active and afterwards only as long as required to meet legal, accounting, and anti-money-laundering obligations (transaction and KYC records are typically retained for several years as required by Ghanaian law). When retention is no longer required, we delete or anonymise the data.

Security

Data is encrypted in transit (HTTPS), sensitive credentials are encrypted at rest, and access to identity documents and personal data is restricted to authorised staff. No system is perfectly secure, so please also protect your own device and login.

Your rights

You can access and update your profile in the app, request a copy of your data, correct inaccurate data, and request deletion of your account and data (subject to the legal retention above). See our Account & Data Deletion page for how to do this, including how to request deletion without the app.

Children

AirSwap is not intended for anyone under 18 and we do not knowingly collect data from children.

Changes

We may update this policy from time to time and will post the new version here with an updated date.

Contact

For any privacy question or request, contact support@airswap.tech.