Account & Data Deletion

You can ask us to delete your AirSwap account and associated personal data at any time. This page explains how, what is removed, and what we are legally required to keep.

Delete from the app

Open AirSwap, go to Profile, and use the account removal option, or contact us using the request method below. Before deletion, withdraw any remaining wallet balance and make sure you have no trades in progress — accounts with open trades or unresolved disputes cannot be deleted until those are settled.

Request deletion without the app

You do not need the app to request deletion. Email support@airswap.tech from the email address on your account, or include your registered phone number, with the subject "Delete my account". We will verify that the request comes from the account holder and then process it.

What gets deleted

On approval we delete your profile, verified and saved numbers, email, device/notification tokens, and identity documents that are no longer required for legal retention. Your account is closed and can no longer be used to trade.

What we must keep

To meet anti-money-laundering, tax, and accounting obligations under Ghanaian law, we retain certain transaction and KYC records for the period required by law (typically several years) before they are permanently deleted. These records are kept secure and are not used for any other purpose.

How long it takes

We action verified deletion requests within 30 days and confirm by email or SMS once complete.

Contact

Questions about deletion: support@airswap.tech.